What happens if I’m not home when my order is delivered?
If no one is available at the time of delivery, a card will be left with instructions to rearrange re-delivery.

How long will it take to receive my order?
We aim to dispatch orders within 1-5 working days. For more details, feel free to contact us via Contact Us Page.

Can my billing address be different from my delivery address?
Yes, absolutely! Simply provide both addresses in the appropriate fields at checkout.

Is it safe to enter my card details when ordering online?
Yes, your payment information is secure. Our encrypted server ensures that all submitted details remain protected.

Can I get an invoice for my order?
Absolutely! You’ll receive an email receipt once your payment is processed. If you need a formal invoice, just let us know, and we’ll be happy to provide one.

Can I add to my order after it has been placed?
We process orders as quickly as possible, so we may not be able to make changes once your order has been submitted. Please review your cart carefully before checkout to ensure you have everything you need.

How do I cancel my order?
To cancel or modify your order, please contact us via phone or email as soon as possible.

What are the delivery charges?
For shipping rates, please refer to our Delivery Information Page.

How will my items be shipped?
Items are sent via Royal Mail.

I ordered multiple items. When will they arrive?
We strive to ship all items together. However, if an item is out of stock, it will be sent separately as soon as it becomes available.

What if I don’t like the items I ordered?
We want you to love your purchase, but if you're not satisfied, you can return the items within 28 days of receipt. Items must be unopened unless they arrive damaged. Please refer to our Returns Policy for full details and instructions on how to return your order.